The majority of NHS users would rather discuss their hospital and GP appointments with an artificial intelligence service instead of a human. That's according to new research from technology startup EBO.ai, which explores the growing role digital communication tools play in the NHS. It found that more than three quarters (76%) of NHS users would be happy to receive automated reminders from an AI-powered virtual assistant, compared to the 58% who'd rather interact with a human. Figures from NHS England claim that missed appointments cost the health service over £216 million annually, and many people believe that AI technology could help minimize this cost. Dr. Gege Gatt, CEO of EBO.ai, said: "The NHS has already invested millions in the latest technologies, but the enormous potential of AI remains largely untapped. "The adoption we have seen thus far has focused on primary patient care including assessment and diagnosis, but AI can improve patient experiences outside the treatment room too." "Virtual assistants help patients manage their care 24/7, with no need to wait for opening hours or spend time on hold in a phone queue.