Social media platforms increasingly employ proactive moderation techniques, such as detecting and curbing toxic and uncivil comments, to prevent the spread of harmful content. Despite these efforts, such approaches are often criticized for creating a climate of censorship and failing to address the underlying causes of uncivil behavior. Our work makes both theoretical and practical contributions by proposing and evaluating two types of emotion monitoring dashboards to users' emotional awareness and mitigate hate speech. In a study involving 211 participants, we evaluate the effects of the two mechanisms on user commenting behavior and emotional experiences. The results reveal that these interventions effectively increase users' awareness of their emotional states and reduce hate speech. However, our findings also indicate potential unintended effects, including increased expression of negative emotions (Angry, Fear, and Sad) when discussing sensitive issues. These insights provide a basis for further research on integrating proactive emotion regulation tools into social media platforms to foster healthier digital interactions.

While large language model (LLM)-based chatbots have been applied for effective engagement in credit dialogues, their capacity for dynamic emotional expression remains limited. Current agents primarily rely on passive empathy rather than affective reasoning. For instance, when faced with persistent client negativity, the agent should employ strategic emotional adaptation by expressing measured anger to discourage counterproductive behavior and guide the conversation toward resolution. This context-aware emotional modulation is essential for imitating the nuanced decision-making of human negotiators. This paper introduces an EQ-negotiator that combines emotion sensing from pre-trained language models (PLMs) with emotional reasoning based on Game Theory and Hidden Markov Models. It takes into account both the current and historical emotions of the client to better manage and address negative emotions during interactions. By fine-tuning pre-trained language models (PLMs) on public emotion datasets and validating them on the credit dialogue datasets, our approach enables LLM-based agents to effectively capture shifts in client emotions and dynamically adjust their response tone based on our emotion decision policies in real-world financial negotiations. This EQ-negotiator can also help credit agencies foster positive client relationships, enhancing satisfaction in credit services.

Understanding how emotions are expressed across languages is vital for building culturally-aware and inclusive NLP systems. However, emotion expression in African languages is understudied, limiting the development of effective emotion detection tools in these languages. In this work, we present a cross-linguistic analysis of emotion expression in 15 African languages. We examine four key dimensions of emotion representation: text length, sentiment polarity, emotion co-occurrence, and intensity variations. Our findings reveal diverse language-specific patterns in emotional expression -- with Somali texts typically longer, while others like IsiZulu and Algerian Arabic show more concise emotional expression. We observe a higher prevalence of negative sentiment in several Nigerian languages compared to lower negativity in languages like IsiXhosa. Further, emotion co-occurrence analysis demonstrates strong cross-linguistic associations between specific emotion pairs (anger-disgust, sadness-fear), suggesting universal psychological connections. Intensity distributions show multimodal patterns with significant variations between language families; Bantu languages display similar yet distinct profiles, while Afroasiatic languages and Nigerian Pidgin demonstrate wider intensity ranges. These findings highlight the need for language-specific approaches to emotion detection while identifying opportunities for transfer learning across related languages.

Rumours in online social media pose significant risks to modern society, motivating the need for better understanding of how they develop. We focus specifically on the interface between emotion and rumours in threaded discourses, building on the surprisingly sparse literature on the topic which has largely focused on emotions within the original rumour posts themselves, and largely overlooked the comparative differences between rumours and non-rumours. In this work, we provide a comprehensive analytical emotion framework, contrasting rumour and non-rumour cases using existing NLP datasets to further understand the emotion dynamics within rumours. Our framework reveals several findings: rumours exhibit more negative sentiment and emotions, including anger, fear and pessimism, while non-rumours evoke more positive emotions; emotions are contagious in online interactions, with rumours facilitate negative emotions and non-rumours foster positive emotions; and based on causal analysis, surprise acts as a bridge between rumours and other emotions, pessimism is driven by sadness and fear, optimism by joy and love.

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence of service providers. By comparing emotion-sensitive and emotion-insensitive LLM-based chatbots across 30 participants, we aim to explore how emotional sensitivity in chatbots influences perceived competence and overall customer satisfaction in service interactions. Additionally, we employ sentiment analysis techniques to analyze and interpret the emotional content of user inputs. We highlight that perceptions of chatbot trustworthiness and competence were higher in the case of the emotion-sensitive chatbot, even if issue resolution rates were not affected. We discuss implications of improved user satisfaction from emotion-sensitive chatbots and potential applications in support services.

Large Vision-Language Models (VLMs) have achieved unprecedented success in several objective multimodal reasoning tasks. However, to further enhance their capabilities of empathetic and effective communication with humans, improving how VLMs process and understand emotions is crucial. Despite significant research attention on improving affective understanding, there is a lack of detailed evaluations of VLMs for emotion-related tasks, which can potentially help inform downstream fine-tuning efforts. In this work, we present the first comprehensive evaluation of VLMs for recognizing evoked emotions from images. We create a benchmark for the task of evoked emotion recognition and study the performance of VLMs for this task, from perspectives of correctness and robustness. Through several experiments, we demonstrate important factors that emotion recognition performance depends on, and also characterize the various errors made by VLMs in the process. Finally, we pinpoint potential causes for errors through a human evaluation study. We use our experimental results to inform recommendations for the future of emotion research in the context of VLMs.

Over the past decades, there has been an increasing concern about the prevalence of abusive and violent content in Hollywood movies. This study uses Large Language Models (LLMs) to explore the longitudinal abuse and sentiment analysis of Hollywood Oscar and blockbuster movie dialogues from 1950 to 2024. By employing fine-tuned LLMs, we analyze subtitles for over a thousand movies categorised into four genres to examine the trends and shifts in emotional and abusive content over the past seven decades. Our findings reveal significant temporal changes in movie dialogues, which reflect broader social and cultural influences. Overall, the emotional tendencies in the films are diverse, and the detection of abusive content also exhibits significant fluctuations. The results show a gradual rise in abusive content in recent decades, reflecting social norms and regulatory policy changes. Genres such as thrillers still present a higher frequency of abusive content that emphasises the ongoing narrative role of violence and conflict. At the same time, underlying positive emotions such as humour and optimism remain prevalent in most of the movies. Furthermore, the gradual increase of abusive content in movie dialogues has been significant over the last two decades, where Oscar-nominated movies overtook the top ten blockbusters.

Emotion detection techniques have been applied to multiple cases mainly from facial image features and vocal audio features, of which the latter aspect is disputed yet not only due to the complexity of speech audio processing but also the difficulties of extracting appropriate features. Part of the SAVEE and RAVDESS datasets are selected and combined as the dataset, containing seven sorts of common emotions (i.e. happy, neutral, sad, anger, disgust, fear, and surprise) and thousands of samples. Based on the Librosa package, this paper processes the initial audio input into waveplot and spectrum for analysis and concentrates on multiple features including MFCC as targets for feature extraction. The hybrid CNN-LSTM architecture is adopted by virtue of its strong capability to deal with sequential data and time series, which mainly consists of four convolutional layers and three long short-term memory layers. As a result, the architecture achieved an accuracy of 61.07% comprehensively for the test set, among which the detection of anger and neutral reaches a performance of 75.31% and 71.70% respectively. It can also be concluded that the classification accuracy is dependent on the properties of emotion to some extent, with frequently-used and distinct-featured emotions having less probability to be misclassified into other categories. Emotions like surprise whose meaning depends on the specific context are more likely to confuse with positive or negative emotions, and negative emotions also have a possibility to get mixed with each other.

As AI closely interacts with human society, it is crucial to ensure that its decision-making is safe, altruistic, and aligned with human ethical and moral values. However, existing research on embedding ethical and moral considerations into AI remains insufficient, and previous external constraints based on principles and rules are inadequate to provide AI with long-term stability and generalization capabilities. In contrast, the intrinsic altruistic motivation based on empathy is more willing, spontaneous, and robust. Therefore, this paper is dedicated to autonomously driving intelligent agents to acquire morally behaviors through human-like affective empathy mechanisms. We draw inspiration from the neural mechanism of human brain's moral intuitive decision-making, and simulate the mirror neuron system to construct a brain-inspired affective empathy-driven altruistic decision-making model. Here, empathy directly impacts dopamine release to form intrinsic altruistic motivation. Based on the principle of moral utilitarianism, we design the moral reward function that integrates intrinsic empathy and extrinsic self-task goals. A comprehensive experimental scenario incorporating empathetic processes, personal objectives, and altruistic goals is developed. The proposed model enables the agent to make consistent moral decisions (prioritizing altruism) by balancing self-interest with the well-being of others. We further introduce inhibitory neurons to regulate different levels of empathy and verify the positive correlation between empathy levels and altruistic preferences, yielding conclusions consistent with findings from psychological behavioral experiments. This work provides a feasible solution for the development of ethical AI by leveraging the intrinsic human-like empathy mechanisms, and contributes to the harmonious coexistence between humans and AI.

This study investigates how personal differences (digital self-efficacy, technical knowledge, belief in equality, political ideology) and demographic factors (age, education, and income) are associated with perceptions of artificial intelligence (AI) outcomes exhibiting gender and racial bias and with general attitudes towards AI. Analyses of a large-scale experiment dataset (N = 1,206) indicate that digital self-efficacy and technical knowledge are positively associated with attitudes toward AI, while liberal ideologies are negatively associated with outcome trust, higher negative emotion, and greater skepticism. Furthermore, age and income are closely connected to cognitive gaps in understanding discriminatory AI outcomes. These findings highlight the importance of promoting digital literacy skills and enhancing digital self-efficacy to maintain trust in AI and beliefs in AI usefulness and safety. The findings also suggest that the disparities in understanding problematic AI outcomes may be aligned with economic inequalities and generational gaps in society. Overall, this study sheds light on the socio-technological system in which complex interactions occur between social hierarchies, divisions, and machines that reflect and exacerbate the disparities.