You're viewing the US edition You can switch to the UK, AU or IE homepage at any time using this menu. Election guru Nate Silver makes his final midterm elections prediction... giving the GOP a glimmer of hope: Live updates Daily Mail finds child pornography in Thomas Markle's Mexico storage unit: Explicit images and pedophilia magazines uncovered as we report him to the FBI How Jordon Hudson, 25, quietly amassed multi-million real estate empire while hooking up with the sports legend, 74 before'ditching him for new man' Female teacher, 36, is jailed for just five years after she admitted giving birth to 13-year-old student's child After a week from hell, enter'Meghan of the Manor' (in a Kate lookalike wardrobe). So is this proof she really IS in Britain to stay? That's what friends are telling ALISON BOSHOFF... but she desperately needs the help of one VERY connected woman The British student who sparked outrage in France by mocking shopkeeper victims of Paris riots on TV chat show ...

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Social media platforms increasingly employ proactive moderation techniques, such as detecting and curbing toxic and uncivil comments, to prevent the spread of harmful content. Despite these efforts, such approaches are often criticized for creating a climate of censorship and failing to address the underlying causes of uncivil behavior. Our work makes both theoretical and practical contributions by proposing and evaluating two types of emotion monitoring dashboards to users' emotional awareness and mitigate hate speech. In a study involving 211 participants, we evaluate the effects of the two mechanisms on user commenting behavior and emotional experiences. The results reveal that these interventions effectively increase users' awareness of their emotional states and reduce hate speech. However, our findings also indicate potential unintended effects, including increased expression of negative emotions (Angry, Fear, and Sad) when discussing sensitive issues. These insights provide a basis for further research on integrating proactive emotion regulation tools into social media platforms to foster healthier digital interactions.

While large language model (LLM)-based chatbots have been applied for effective engagement in credit dialogues, their capacity for dynamic emotional expression remains limited. Current agents primarily rely on passive empathy rather than affective reasoning. For instance, when faced with persistent client negativity, the agent should employ strategic emotional adaptation by expressing measured anger to discourage counterproductive behavior and guide the conversation toward resolution. This context-aware emotional modulation is essential for imitating the nuanced decision-making of human negotiators. This paper introduces an EQ-negotiator that combines emotion sensing from pre-trained language models (PLMs) with emotional reasoning based on Game Theory and Hidden Markov Models. It takes into account both the current and historical emotions of the client to better manage and address negative emotions during interactions. By fine-tuning pre-trained language models (PLMs) on public emotion datasets and validating them on the credit dialogue datasets, our approach enables LLM-based agents to effectively capture shifts in client emotions and dynamically adjust their response tone based on our emotion decision policies in real-world financial negotiations. This EQ-negotiator can also help credit agencies foster positive client relationships, enhancing satisfaction in credit services.

Understanding how emotions are expressed across languages is vital for building culturally-aware and inclusive NLP systems. However, emotion expression in African languages is understudied, limiting the development of effective emotion detection tools in these languages. In this work, we present a cross-linguistic analysis of emotion expression in 15 African languages. We examine four key dimensions of emotion representation: text length, sentiment polarity, emotion co-occurrence, and intensity variations. Our findings reveal diverse language-specific patterns in emotional expression -- with Somali texts typically longer, while others like IsiZulu and Algerian Arabic show more concise emotional expression. We observe a higher prevalence of negative sentiment in several Nigerian languages compared to lower negativity in languages like IsiXhosa. Further, emotion co-occurrence analysis demonstrates strong cross-linguistic associations between specific emotion pairs (anger-disgust, sadness-fear), suggesting universal psychological connections. Intensity distributions show multimodal patterns with significant variations between language families; Bantu languages display similar yet distinct profiles, while Afroasiatic languages and Nigerian Pidgin demonstrate wider intensity ranges. These findings highlight the need for language-specific approaches to emotion detection while identifying opportunities for transfer learning across related languages.

Rumours in online social media pose significant risks to modern society, motivating the need for better understanding of how they develop. We focus specifically on the interface between emotion and rumours in threaded discourses, building on the surprisingly sparse literature on the topic which has largely focused on emotions within the original rumour posts themselves, and largely overlooked the comparative differences between rumours and non-rumours. In this work, we provide a comprehensive analytical emotion framework, contrasting rumour and non-rumour cases using existing NLP datasets to further understand the emotion dynamics within rumours. Our framework reveals several findings: rumours exhibit more negative sentiment and emotions, including anger, fear and pessimism, while non-rumours evoke more positive emotions; emotions are contagious in online interactions, with rumours facilitate negative emotions and non-rumours foster positive emotions; and based on causal analysis, surprise acts as a bridge between rumours and other emotions, pessimism is driven by sadness and fear, optimism by joy and love.

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence of service providers. By comparing emotion-sensitive and emotion-insensitive LLM-based chatbots across 30 participants, we aim to explore how emotional sensitivity in chatbots influences perceived competence and overall customer satisfaction in service interactions. Additionally, we employ sentiment analysis techniques to analyze and interpret the emotional content of user inputs. We highlight that perceptions of chatbot trustworthiness and competence were higher in the case of the emotion-sensitive chatbot, even if issue resolution rates were not affected. We discuss implications of improved user satisfaction from emotion-sensitive chatbots and potential applications in support services.

Large Vision-Language Models (VLMs) have achieved unprecedented success in several objective multimodal reasoning tasks. However, to further enhance their capabilities of empathetic and effective communication with humans, improving how VLMs process and understand emotions is crucial. Despite significant research attention on improving affective understanding, there is a lack of detailed evaluations of VLMs for emotion-related tasks, which can potentially help inform downstream fine-tuning efforts. In this work, we present the first comprehensive evaluation of VLMs for recognizing evoked emotions from images. We create a benchmark for the task of evoked emotion recognition and study the performance of VLMs for this task, from perspectives of correctness and robustness. Through several experiments, we demonstrate important factors that emotion recognition performance depends on, and also characterize the various errors made by VLMs in the process. Finally, we pinpoint potential causes for errors through a human evaluation study. We use our experimental results to inform recommendations for the future of emotion research in the context of VLMs.