More than three-quarters of businesses with active natural language processing (NLP) projects plan to increase spending on in the next 12 to 18 months, according to new data from expert.ai, a leading company in artificial intelligence (AI) for language understanding. The finding is one of many data points culled from a recent survey and detailed in expert.ai's The report shows a burgeoning appetite for NLP-driven efficiencies that reduce costs, drive growth and offer a competitive advantage. NLP enables businesses to automatically interpret unstructured data, bridging the language gap between humans and technology. As a result, there has been an increase in use cases across business operations, ranging from marketing to finance and customer care to sales.