By 2020, Gartner estimates that "consumers will manage 85% of their relationships with enterprises without ever interacting with a human." So, the question becomes, who will they interact with? The answer is simple - some type of artificial intelligence (AI). While no one knows for sure how this will impact different businesses, industries, and the economy overall, that certainly hasn't stopped businesses from jumping on the train. According to Narrative Science, 62% of organizations will adopt AI by 2018.