market update 39
Chatbots – Market Updates 39#; week-ending 20th January, 2017
Rage Frameworks published a report called "Can Artificial Intelligence Deliver for Today's Enterprise?" based on a survey of business executives. The primary reason given is to improve "Reasoning and Traceability". This includes having the ability to comprehend the logic behind why the AI solution reached its conclusion, which is now regarded as essential for widespread adoption in many enterprise-level applications. This will be problematic as most AI is based on computational statistics, which is essentially a "black box," and therefore the rationality is not traceable. Some of these firms do claim that the rationality is traceable, but often these are at such a high level of abstraction they fall short in terms of decision science. Alternative AI solutions such as Chatbot Author aimed at Policies and Procedures, uses a "white box" where "Reasoning and Traceability" is provided by user generated algorithms and generation of dialogue data for compliance, audit, measurements and pattern analysis.