People have become very familiar with the term artificial intelligence (AI), but many of its users have only a rudimentary understanding of how it actually works. As a result, to date financial services and many other industries have yet to leverage its full capabilities. For financial services firms, adoption of explainable AI could drive adoption of AI-related technologies from the current rate of 30% to as high as 50% in the next 18 months, according to Gartner analyst and vice president Moutusi Sau, adding that lack of explainability is inhibiting financial services providers from adopting/rolling out pilots and projects in lending and from offering more products to the "underbanked" -- those who don't seek banking products or services, many because they don't think they will qualify. Moving to "explainable AI" will remove much of the mystery around AI, and, as a result will drive adoption of more AI-driven services experts agree. The Global Explainable AI (XAI) market size is estimated to grow from $3.50 billion in 2020 to $21.03 billion by 2030, according to ResearchandMarkets.