Big tech companies still love to tout artificial intelligence systems as an innovative solution to endemic human bias and racism... all despite numerous reports and extensive analysis repeatedly refuting its effectiveness. AI-driven insurance claims service, Lemonade, has apparently not seen any of this evidence to the contrary, however. In fact, the company has managed to make a recent social media snafu even worse by trying to walk back boasts of its AI's supposed ability to detect incriminating "non-verbal cues" and other possible indicators of fraud. In doing so, the insurer hasn't just enraged its users, it's directly contradicted its own SEC filings. And it's made it sound a lot like it's using AI for the insurance equivalent of phrenology.