The Bridges and Tunnels Division of the New York Metropolitan Transportation Authority (MTA) is embarking on a chatbot pilot project called the Collision Accident Reporting System (CARS). The program is a partnership with Oracle, and will deploy a chatbot for agency employees allowing them to report and document accidents via their smartphones. It will also give managers the ability to examine accident hot spots and make decisions about rebuilding problem infrastructure. With 10 bridges and tunnels throughout Manhattan, connecting commuters to upstate New York, Connecticut and New Jersey, the agency's daily undertaking is daunting. While the MTA moves millions of people every day on buses and trains, the Bridges and Tunnels Division is responsible for all vehicles that drive into or out of the city.