Conversational agents leveraging AI, particularly deep learning, are emerging in both academic research and real-world applications. However, these applications still face challenges, including disrespecting knowledge and facts, not personalizing to user preferences, and enormous demand for computational resources during training and inference. Recent research efforts have been focused on addressing these challenges from various aspects, including supplementing various types of auxiliary information to the conversational agents. However, existing methods are still not able to effectively and efficiently exploit relevant information from these auxiliary supplements to further unleash the power of the conversational agents and the language models they use. In this paper, we present a novel method, PK-NCLI, that is able to accurately and efficiently identify relevant auxiliary information to improve the quality of conversational responses by learning the relevance among persona, chat history, and knowledge background through low-level normalized contextual latent interaction. Our experimental results indicate that PK-NCLI outperforms the state-of-the-art method, PK-FoCus, by 47.80%/30.61%/24.14% in terms of perplexity, knowledge grounding, and training efficiency, respectively, and maintained the same level of persona grounding performance. We also provide a detailed analysis of how different factors, including language model choices and trade-offs on training weights, would affect the performance of PK-NCLI.

Large quantifies of online user activity data, such as weekly web search volumes, which co-evolve with the mutual influence of several queries and locations, serve as an important social sensor. It is an important task to accurately forecast the future activity by discovering latent interactions from such data, i.e., the ecosystems between each query and the flow of influences between each area. However, this is a difficult problem in terms of data quantity and complex patterns covering the dynamics. To tackle the problem, we propose FluxCube, which is an effective mining method that forecasts large collections of co-evolving online user activity and provides good interpretability. Our model is the expansion of a combination of two mathematical models: a reaction-diffusion system provides a framework for modeling the flow of influences between local area groups and an ecological system models the latent interactions between each query. Also, by leveraging the concept of physics-informed neural networks, FluxCube achieves high interpretability obtained from the parameters and high forecasting performance, together. Extensive experiments on real datasets showed that FluxCube outperforms comparable models in terms of the forecasting accuracy, and each component in FluxCube contributes to the enhanced performance. We then show some case studies that FluxCube can extract useful latent interactions between queries and area groups.

In recent years, the field of recommendation systems has attracted increasing attention to developing predictive models that provide explanations of why an item is recommended to a user. The explanations can be either obtained by post-hoc diagnostics after fitting a relatively complex model or embedded into an intrinsically interpretable model. In this paper, we propose the explainable recommendation systems based on a generalized additive model with manifest and latent interactions (GAMMLI). This model architecture is intrinsically interpretable, as it additively consists of the user and item main effects, the manifest user-item interactions based on observed features, and the latent interaction effects from residuals. Unlike conventional collaborative filtering methods, the group effect of users and items are considered in GAMMLI. It is beneficial for enhancing the model interpretability, and can also facilitate the cold-start recommendation problem. A new Python package GAMMLI is developed for efficient model training and visualized interpretation of the results. By numerical experiments based on simulation data and real-world cases, the proposed method is shown to have advantages in both predictive performance and explainable recommendation.