The Kroger Co. plans to roll out Everseen's Visual AI technology chainwide to detect and reduce customer errors at self-checkout stations. Ireland-based Everseen said its artificial intelligence and machine learning platform began deployment in Kroger stores in March and is slated to be installed at 2,500 stores in the coming months. The Visual AI platform watches video in real time to recognize regular processes and "intelligently" step in whenever something is amiss, Evergreen explained. For Kroger shoppers, the technology flags errors occasionally experienced at self-checkout and enables customers to self-correct or, if they're unable to rectify the problem, an associate is summoned to help. For example, if a customer scanning groceries at the self-checkout kiosk has an item that doesn't scan properly, Evergreen's solution identifies the non-scan incident and alerts a store associate via a mobile device to intervene and rescan the item.