key performance indicator
Deep Learning-Based Forecasting of Hotel KPIs: A Cross-City Analysis of Global Urban Markets
Atapattu, C. J., Cui, Xia, Abeynayake, N. R
This study employs Long Short-Term Memory (LSTM) networks to forecast key performance indicators (KPIs), Occupancy (OCC), Average Daily Rate (ADR), and Revenue per Available Room (RevPAR), across five major cities: Manchester, Amsterdam, Dubai, Bangkok, and Mumbai. The cities were selected for their diverse economic profiles and hospitality dynamics. Monthly data from 2018 to 2025 were used, with 80% for training and 20% for testing. Advanced time series decomposition and machine learning techniques enabled accurate forecasting and trend identification. Results show that Manchester and Mumbai exhibited the highest predictive accuracy, reflecting stable demand patterns, while Dubai and Bangkok demonstrated higher variability due to seasonal and event-driven influences. The findings validate the effectiveness of LSTM models for urban hospitality forecasting and provide a comparative framework for data-driven decision-making. The models generalisability across global cities highlights its potential utility for tourism stakeholders and urban planners.
A Brief Discussion on KPI Development in Public Administration
Fioretto, Simona, Masciari, Elio, Napolitano, Enea Vincenzo
Efficient and effective service delivery in Public Administration (PA) relies on the development and utilization of key performance indicators (KPIs) for evaluating and measuring performance. This paper presents an innovative framework for KPI construction within performance evaluation systems, leveraging Random Forest algorithms and variable importance analysis. The proposed approach identifies key variables that significantly influence PA performance, offering valuable insights into the critical factors driving organizational success. By integrating variable importance analysis with expert consultation, relevant KPIs can be systematically developed, ensuring that improvement strategies address performance-critical areas. The framework incorporates continuous monitoring mechanisms and adaptive phases to refine KPIs in response to evolving administrative needs. This study aims to enhance PA performance through the application of machine learning techniques, fostering a more agile and results-driven approach to public administration.
Capturing waste collection planning expert knowledge in a fitness function through preference learning
Dรญaz, Laura Fernรกndez, Dรญaz, Miriam Fernรกndez, Quevedo, Josรฉ Ramรณn, Montaรฑรฉs, Elena
This paper copes with the COGERSA waste collection process. Up to now, experts have been manually designed the process using a trial and error mechanism. This process is not globally optimized, since it has been progressively and locally built as council demands appear. Planning optimization algorithms usually solve it, but they need a fitness function to evaluate a route planning quality. The drawback is that even experts are not able to propose one in a straightforward way due to the complexity of the process. Hence, the goal of this paper is to build a fitness function though a preference framework, taking advantage of the available expert knowledge and expertise. Several key performance indicators together with preference judgments are carefully established according to the experts for learning a promising fitness function. Particularly, the additivity property of them makes the task be much more affordable, since it allows to work with routes rather than with route plannings. Besides, a feature selection analysis is performed over such indicators, since the experts suspect of a potential existing (but unknown) redundancy among them. The experiment results confirm this hypothesis, since the best $C-$index ($98\%$ against around $94\%$) is reached when 6 or 8 out of 21 indicators are taken. Particularly, truck load seems to be a highly promising key performance indicator, together to the travelled distance along non-main roads. A comparison with other existing approaches shows that the proposed method clearly outperforms them, since the $C-$index goes from $72\%$ or $90\%$ to $98\%$.
Multi-Objective Optimization of Electrical Machines using a Hybrid Data-and Physics-Driven Approach
Parekh, Vivek, Flore, Dominik, Schรถps, Sebastian, Theisinger, Peter
Magneto-static finite element (FE) simulations make numerical optimization of electrical machines very time-consuming and computationally intensive during the design stage. In this paper, we present the application of a hybrid data-and physics-driven model for numerical optimization of permanent magnet synchronous machines (PMSM). Following the data-driven supervised training, deep neural network (DNN) will act as a meta-model to characterize the electromagnetic behavior of PMSM by predicting intermediate FE measures. These intermediate measures are then post-processed with various physical models to compute the required key performance indicators (KPIs), e.g., torque, shaft power, and material costs. We perform multi-objective optimization with both classical FE and a hybrid approach using a nature-inspired evolutionary algorithm. We show quantitatively that the hybrid approach maintains the quality of Pareto results better or close to conventional FE simulation-based optimization while being computationally very cheap.
sustain.AI: a Recommender System to analyze Sustainability Reports
Hillebrand, Lars, Pielka, Maren, Leonhard, David, Deuรer, Tobias, Dilmaghani, Tim, Kliem, Bernd, Loitz, Rรผdiger, Morad, Milad, Temath, Christian, Bell, Thiago, Stenzel, Robin, Sifa, Rafet
We present sustain.AI, an intelligent, context-aware recommender system that assists auditors and financial investors as well as the general public to efficiently analyze companies' sustainability reports. The tool leverages an end-to-end trainable architecture that couples a BERT-based encoding module with a multi-label classification head to match relevant text passages from sustainability reports to their respective law regulations from the Global Reporting Initiative (GRI) standards. We evaluate our model on two novel German sustainability reporting data sets and consistently achieve a significantly higher recommendation performance compared to multiple strong baselines. Furthermore, sustain.AI is publicly available Figure 1: A screenshot of the sustain.AI recommender tool.
Towards automating Numerical Consistency Checks in Financial Reports
Hillebrand, Lars, Deuรer, Tobias, Dilmaghani, Tim, Kliem, Bernd, Loitz, Rรผdiger, Bauckhage, Christian, Sifa, Rafet
We introduce KPI-Check, a novel system that automatically identifies and cross-checks semantically equivalent key performance indicators (KPIs), e.g. "revenue" or "total costs", in real-world German financial reports. It combines a financial named entity and relation extraction module with a BERT-based filtering and text pair classification component to extract KPIs from unstructured sentences before linking them to synonymous occurrences in the balance sheet and profit & loss statement. The tool achieves a high matching performance of $73.00$% micro F$_1$ on a hold out test set and is currently being deployed for a globally operating major auditing firm to assist the auditing procedure of financial statements.
Using AI to Form Better KPIs
Every business leader wants their company to be a success. But what does that mean? How do you know when your enterprise is on track to achieve its short-term and long-range goals? How do you know when your business is poised to grow and thrive or when it's doomed to join the ever-expanding graveyard of failed businesses? The answer lies in your key performance indicators (KPI).
KPI-EDGAR: A Novel Dataset and Accompanying Metric for Relation Extraction from Financial Documents
Deuรer, Tobias, Ali, Syed Musharraf, Hillebrand, Lars, Nurchalifah, Desiana, Jacob, Basil, Bauckhage, Christian, Sifa, Rafet
We introduce KPI-EDGAR, a novel dataset for Joint Named Entity Recognition and Relation Extraction building on financial reports uploaded to the Electronic Data Gathering, Analysis, and Retrieval (EDGAR) system, where the main objective is to extract Key Performance Indicators (KPIs) from financial documents and link them to their numerical values and other attributes. We further provide four accompanying baselines for benchmarking potential future research. Additionally, we propose a new way of measuring the success of said extraction process by incorporating a word-level weighting scheme into the conventional F1 score to better model the inherently fuzzy borders of the entity pairs of a relation in this domain.
AI-Based Sentiment Analysis Improves Customer Experience
Capturing IT effort that is overlooked or misinterpreted by Key Performance Indicators. KPIs such as call duration are not necessarily the best way to measure the effectiveness your IT support staff. For example, a long phone call may mean that your agent is handling a complex issue--not having trouble resolving it. You can use Sentiment Analysis to identify the agents that are consistently involved in calls with a positive sentiment, so you can reward them and use them to mentor less experienced team members. By pulling sentiment data into your IT department's KPI reports, you can find correlations that might otherwise be hidden.
Sr. Revenue Operations Data Analyst
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves. The next time you're out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere.