Chatbots are all the rage these days. Kern Elliott, Senior Professional Applications Support, at the National ICT Company Limited, also known as iGovTT, helps to understand the basics of chatbots, along with key considerations when deploying a chatbot, and what might be the future of chatbots. This episode is also available in Apple iTunes and on Stitcher! If you believe all of the hype, and (almost) regardless of the size of your business – be it a one-person affair, to a large corporate – there is a chatbot solution that is right for you. However, it can be difficult to distil fact from fiction, especially when organisations are at the receiving ends of slick marketing campaigns, and as consumers, we may be interacting with chatbots, and not even realise it.