Designed to predict and map potential crimes, Solution House Software has announced the launch of their new artificial intelligence (AI) module for Incident Desk. Solution House Software director, Tiaan Janse van Rensburg, says the Incident Desk Predictive Analysis module will initially focus solely on crime, but future versions may be expanded to include other industries such as facility management and maintenance. The narrow focus according to Janse van Rensburg will "allows us to achieve better results and hone the AI engine even further to apply it to other incident management areas." Incident Desk uses a multi-tenant model which combines numerous customer areas, properties and buildings into one solution. This includes urban areas, central improvement districts, neighbourhood watch initiatives, estates, shopping malls and even schools.