Chatbots are not a new development in the tech world, but over the course of the last few years they have exploded in popularity, going from simple scripts to complex Artificial Intelligence tools that will change the way we see and interact with the internet, both as individuals, and as large corporations and organizations. With industry leaders such as Facebook introducing chatbot services that have been used to create almost 300,000 individual bots, it is clear that chatbots are taking off in a big way, and the decision to incorporate them should be a no-brainer for any business looking to excel in the digital sphere. Keen to build off the excitement of new developments in the chatbot industry, Domino's Pizza introduced Dom the Pizza Bot. In a partnership with Facebook Messenger, potential customers are able to message Dom and request food with as little as a single word or all-encompassing emoji. This bot has captured the hearts of thousands of pizza-lovers with it's irreverent responses, and given a heart and soul to Domino's Pizza.

Your organization's employee experience has a lot of impact on many areas of your business, including employee retention, work productivity, work culture, and ethics. So, supporting them with the necessary resources to improve their interaction with jobs is essential to help them develop their skills. Without adequate support for employees, it can be hard for a business to achieve optimum results. That's because a lack of proper work experience can result in an inefficient work process and employee turnover. While there are many ways organizations can stay successful, one effective way is by helping employees develop their skills through technologies like chatbots. This will help them acquire more experiences that are needed to progress in their workplace.

Chatbots are fast becoming the future of customer service and are being looked upon by many small and medium-sized businesses as a way to overcome human limitations, performing tasks more efficiently than their human counterparts. Checking weather, booking cabs, tickets or ordering food, are just some of the tasks that chatbots can perform. Companies are also extensively adopting it as a way to scale up their operations, as an interactive marketing platform and driving up organisational efficiencies among others. Both command-based and AI-based chatbots are making a headway in this sector, but it is the latter which is gaining more traction. While command-based chatbots can answer limited set of questions and cannot function outside its code, AI chatbots are designed to answer unambiguous questions and can learn more past interactions.