Opinion summarization plays a key role in deriving meaningful insights from large-scale online reviews. To make this process more explainable and grounded, we propose a modular approach guided by review aspects which separates the tasks of aspect identification, opinion consolidation, and meta-review synthesis, enabling greater transparency and ease of inspection. We conduct extensive experiments across datasets representing scientific research, business, and product domains. Results show that our method generates more grounded summaries compared to strong baseline models, as verified through automated and human evaluations. Additionally, our modular approach, which incorporates reasoning based on review aspects, produces more informative intermediate outputs than knowledge-agnostic decomposed prompting. These intermediate outputs can also effectively support humans in summarizing opinions from large volumes of reviews.

We propose a method for unsupervised abstractive opinion summarization, that combines the attributability and scalability of extractive approaches with the coherence and fluency of Large Language Models (LLMs). Our method, HIRO, learns an index structure that maps sentences to a path through a semantically organized discrete hierarchy. At inference time, we populate the index and use it to identify and retrieve clusters of sentences containing popular opinions from input reviews. Then, we use a pretrained LLM to generate a readable summary that is grounded in these extracted evidential clusters. The modularity of our approach allows us to evaluate its efficacy at each stage. We show that HIRO learns an encoding space that is more semantically structured than prior work, and generates summaries that are more representative of the opinions in the input reviews. Human evaluation confirms that HIRO generates more coherent, detailed and accurate summaries that are significantly preferred by annotators compared to prior work.

We propose a method for unsupervised opinion summarization that encodes sentences from customer reviews into a hierarchical discrete latent space, then identifies common opinions based on the frequency of their encodings. We are able to generate both abstractive summaries by decoding these frequent encodings, and extractive summaries by selecting the sentences assigned to the same frequent encodings. Our method is attributable, because the model identifies sentences used to generate the summary as part of the summarization process. It scales easily to many hundreds of input reviews, because aggregation is performed in the latent space rather than over long sequences of tokens. We also demonstrate that our appraoch enables a degree of control, generating aspect-specific summaries by restricting the model to parts of the encoding space that correspond to desired aspects (e.g., location or food). Automatic and human evaluation on two datasets from different domains demonstrates that our method generates summaries that are more informative than prior work and better grounded in the input reviews.

A typical product or place often has hundreds of reviews, and summarization of these texts is an important and challenging problem. Recent progress on abstractive summarization in domains such as news has been driven by supervised systems trained on hundreds of thousands of news articles paired with human-written summaries. However for opinion texts, such large scale datasets are rarely available. Unsupervised methods, self-training, and few-shot learning approaches bridge that gap. In this work, we present a novel self-training approach, OpineSum, for abstractive opinion summarization. The summaries in this approach are built using a novel application of textual entailment and capture the consensus of opinions across the various reviews for an item. This method can be used to obtain silver-standard summaries on a large scale and train both unsupervised and few-shot abstractive summarization systems. OpineSum achieves state-of-the-art performance in both settings.

This paper presents a novel unsupervised abstractive summarization method for opinionated texts. While the basic variational autoencoder-based models assume a unimodal Gaussian prior for the latent code of sentences, we alternate it with a recursive Gaussian mixture, where each mixture component corresponds to the latent code of a topic sentence and is mixed by a tree-structured topic distribution. By decoding each Gaussian component, we generate sentences with tree-structured topic guidance, where the root sentence conveys generic content, and the leaf sentences describe specific topics. Experimental results demonstrate that the generated topic sentences are appropriate as a summary of opinionated texts, which are more informative and cover more input contents than those generated by the recent unsupervised summarization model (Bra\v{z}inskas et al., 2020). Furthermore, we demonstrate that the variance of latent Gaussians represents the granularity of sentences, analogous to Gaussian word embedding (Vilnis and McCallum, 2015).

Multi-document summaritazion is the process of taking multiple texts as input and producing a short summary text based on the content of input texts. Up until recently, multi-document summarizers are mostly supervised extractive. However, supervised methods require datasets of large, paired document-summary examples which are rare and expensive to produce. In 2018, an unsupervised multi-document abstractive summarization method(Meansum) was proposed by Chu and Liu, and demonstrated competitive performances comparing to extractive methods. Despite good evaluation results on automatic metrics, Meansum has multiple limitations, notably the inability of dealing with multiple aspects. The aim of this work was to use Multi-Aspect Masker(MAM) as content selector to address the issue with multi-aspect. Moreover, we propose a regularizer to control the length of the generated summaries. Through a series of experiments on the hotel dataset from Trip Advisor, we validate our assumption and show that our improved model achieves higher ROUGE, Sentiment Accuracy than the original Meansum method and also beats/ comprarable/close to the supervised baseline.

Opinion summarization is the automatic creation of text reflecting subjective information expressed in multiple documents, such as user reviews of a product. The task is practically important and has attracted a lot of attention. However, due to the high cost of summary production, datasets large enough for training supervised models are lacking. Instead, the task has been traditionally approached with extractive methods that learn to select text fragments in an unsupervised or weakly-supervised way. Recently, it has been shown that abstractive summaries, potentially more fluent and better at reflecting conflicting information, can also be produced in an unsupervised fashion. However, these models, not being exposed to actual summaries, fail to capture their essential properties. In this work, we show that even a handful of summaries is sufficient to bootstrap generation of the summary text with all expected properties, such as writing style, informativeness, fluency, and sentiment preservation. We start by training a conditional Transformer language model to generate a new product review given other available reviews of the product. The model is also conditioned on review properties that are directly related to summaries; the properties are derived from reviews with no manual effort. In the second stage, we fine-tune a plug-in module that learns to predict property values on a handful of summaries. This lets us switch the generator to the summarization mode. We show on Amazon and Yelp datasets that our approach substantially outperforms previous extractive and abstractive methods in automatic and human evaluation.

Summarization of opinions is the process of automatically creating text summaries that reflect subjective information expressed in input documents, such as product reviews. While most previous research in opinion summarization has focused on the extractive setting, i.e. selecting fragments of the input documents to produce a summary, we let the model generate novel sentences and hence produce fluent text. Supervised abstractive summarization methods typically rely on large quantities of document-summary pairs which are expensive to acquire. In contrast, we consider the unsupervised setting, in other words, we do not use any summaries in training. We define a generative model for a multi-product review collection. Intuitively, we want to design such a model that, when generating a new review given a set of other reviews of the product, we can control the `amount of novelty' going into the new review or, equivalently, vary the degree of deviation from the input reviews. At test time, when generating summaries, we force the novelty to be minimal, and produce a text reflecting consensus opinions. We capture this intuition by defining a hierarchical variational autoencoder model. Both individual reviews and products they correspond to are associated with stochastic latent codes, and the review generator ('decoder') has direct access to the text of input reviews through the pointer-generator mechanism. In experiments on Amazon and Yelp data, we show that in this model by setting at test time the review's latent code to its mean, we produce fluent and coherent summaries.