Workforce Management for Retail - Increase Efficiency and Customer Satisfaction The role of the retail store is rapidly changing, putting added pressure on store managers and associates. Customer demands are increasingly time-consuming, and retail stores are also fast becoming the new fulfillment centers. Add in the rise of the millennial workforce augmenting the need for more flexible--yet predictable--work schedules, and as a result, today's store associates have a whole new set of tasks which complicate daily store operations. JDA Workforce Management enables store associates to be more accountable, productive and accurate in meeting store and customer needs.