HR has always been viewed as a paper-intensive, non-innovative area, where salary decisions are made, and people get hired or fired. Adding to the challenges comes the manual work involved in making sense of the reams of information that HR deals with daily. According to CareerBuilder survey, one-third of employers (34 per cent) do not use technology automation for recruiting candidates, 44 per cent do not automate onboarding and 60 per cent do not automate human capital management activities such as payroll, benefits and personnel administration. It is kind of ironic that in the digital era, HR suffers from overly administrative processes. This bureaucracy in the workplace often keeps HR from connecting with employees as people.

Artificial intelligence (AI) is the inevitable next step for high-growth companies, and no one disputes its ability to drive efficiencies, scale and effectiveness. However, the topic of'AI in Human Resources' evokes excitement and dread at the same time. Excitement for all it could help us achieve, and dread about the potential'dehumanization' of AI. We explore how AI will make HR more human. As artificial intelligence becomes more sophisticated and its ability to perform human tasks accelerates exponentially, business leaders are trying to comprehend what this means, not just for organizations, but for people as well.