Artificial Intelligence (AI) has now closely matched or even surpassed humans in what were previously considered unattainable areas. These include chess, arcade games, Go, self-driving cars, protein folding and much more. This rapid technological progress has also had a huge impact on the financial services industry. More and more CEOs in the sector declare (explicitly or implicitly) that they run "technology companies with a banking license". There is also a rapid emergence and growth of the financial technology industry (FinTech), where technology startups increasingly challenge established financial institutions in areas such as retail banking, pensions or personal investments.

Artificial intelligence has the potential to help solve some of the pressing problems raised by COVID and the 19 pandemics. Only humans can understand which business processes and functions are not working well and have an understanding of how they could be improved. It is up to us to find new and innovative ways to exploit the possibilities of AI. If we use the analogy of comparing apples with apples, man and artificial intelligence should be the same and not compared. But it is not the technology itself that will make the difference, but the people who use it.

"OpenAI Five plays 180 years worth of games against itself every day." Artificial Intelligence vs Humans is a hotly debated topic these days and the gaming arena holds one of the prime witnesses of that. DOTA 2 players have taken on an AI algorithm before in a head-to-head match and have lost. The story seems to continue to date, a recent match between a team of 5 humans vs a mix of AI programs, being a proof of that. The AI programs, developed by OpenAI - an AI research lab founded by Elon Musk and Y Combinator president Sam Altman, won 2 out of 3 matches against the 5 semi-professional humans working together as a team.

On the way to becoming a transformation technology, AI is now building relationships with humans. It would be interesting to see what follows. Artificial Intelligence has been around for quite some time now. However, it has only been realized lately as to how important AI could be for humans. The ability of AI to mimic humans using algorithms, and learn from experiences over time, is opening avenues for this technology for building relationships with human beings.