human factor research
Robots may be able to lift, drive, and chat, but are they safe and trustworthy?
In his newly published scan of the literature, expert Thomas B. Sheridan concludes that the time is ripe for human factors researchers to contribute scientific insights that can tackle the many challenges of human-robot interaction. Massachusetts Institute of Technology Professor Emeritus Sheridan, who for decades has studied humans and automation, looked at self-driving cars and highly automated transit systems; routine tasks such as the delivery of packages in Amazon warehouses; devices that handle tasks in hazardous or inaccessible environments, such as the Fukushima nuclear plant; and robots that engage in social interaction (Barbies). In each case, he noted significant human factors challenges, particularly concerning safety. No human driver, he claims, will stay alert to take over control of a Google car quickly enough should the automation fail. Nor does self-driving car technology consider the value of social interaction between drivers such as eye contact and hand signals.