Today's virtual personal assistants are conversational, voice-enabled artificial intelligence (AI) backed innovations that can communicate, learn, and intelligently predict an individual's needs to offer truly personalized experiences. Earlier this year, HARMAN and MSC Cruises introduced a groundbreaking virtual personal assistant as part of the cruise line's digital innovation program. By offering guests quick and easy answers about cruise events and entertainment from the comfort of their own cabin, the digital assistant can help simplify and enhance passengers' cruise experience. However, this new, progressive service is a mere drop in the ocean when it comes to the infinite number of ways that AI stands to revolutionize the hospitality industry. The hospitality and travel industry is no stranger to technological transformations, and it is on the cusp of a new revolution with the introduction of digital assistants and voice-enabled technology.

As Artificial Intelligence race is on, major tech companies are already developing Chatbots to serve their customer in a better way. Many customer services oriented businesses believe that Chatbots in Hospitality and Travel industries could help their companies grow. But are not sure if their business is sophisticated enough to implement Chatbots in their systems. While there are some imperatives for implementing an AI-based virtual assistant in your organisation, the entry barrier is much lower than many believe. Chatbots and Service Industry can go together till long extend to solve customer queries efficiently saving human cost and giving customers a pleasant and personalized experience.

As Artificial Intelligence race is on, major tech companies are already developing Chatbots to serve their customer in a better way. Many customer services oriented businesses believe that Chatbots in Hospitality and Travel industries could help their companies grow. But are not sure if their business is sophisticated enough to implement Chatbots in their systems. While there are some imperatives for implementing an AI-based virtual assistant in your organisation, the entry barrier is much lower than many believe. Chatbots and Service Industry can go together till long extend to solve customer queries efficiently saving human cost and giving customers a pleasant and personalized experience.

At the Privacy Week conference in Vienna I gave a talk called;Privacy and Data Security of Chatbots.; I wanted to point out that you should consider what data to share with a bot and in which steps the data is processed when talking to a bot: How secure are the messenger apps themselves, the connection the data is transferred over, the natural language processing (NLP) and machine learning tools used, and, last but not least, the backend of the bot itself and its database?

As Artificial Intelligence race is on, major tech companies are already developing Chatbots to serve their customer in a better way. Many customer services oriented businesses believe that Artificial Intelligence tool could help their companies. But are not sure if their business is sophisticated enough to implement Chatbots in their systems. While there are some imperatives for implementing an AI-based virtual assistant in your organisation, the entry barrier is much lower than many believe. Chatbots and Service Industry can go together till long extend to solve customer queries efficiently saving human cost and giving customers a pleasant and personalized experience.