Bank of America announces an AI-powered bot to help customers make smarter decisions Monday at the Money 20/20 conference in Las Vegas, Bank of America's president of retail banking, Thong Nguyen, announced an artificially intelligent bot to help customers make smarter decisions, according to CNBC. Named Erica, the bot uses artificial intelligence and predictive analytics to learn your personal spending habits and offer helpful advice. For example, Erica might send someone a predictive text: "Michelle, I found a great opportunity for you to reduce your debt and save you 300." Erica is designed to not just be a virtual assistant, but each customer's "personal advocate," said Bank of America head of digital banking Michelle Moore. It can tell you about your spending habits, if you spend more than usual on a certain product or category of products, some opportunities to reduce debt or save money, and if your credit score took a dip. Links and videos are also provided to users so they can better understand terms like FICO score.