Artificial Intelligence (AI) is all around us and we are taking advantages of it continuously via our smartphones, wearables, Internet of things, cars, home appliances, in our offices, in public services, in our retail experiences throughout media and beyond. AI has fulfilled its promises to fundamentally change our everyday living. Artificial intelligence (AI) has the potential to transform industries and the way organisations and professionals used to work. With the ability to learn and adapt, AI is capable to develop increasingly sophisticated capabilities that will allow it to execute a growing number of tasks that works perform manually today. According to an April 2019 survey from Ada and Forrester Consulting, 89% of customer service decision-makers in Canada, the UK and the US believe chatbots and virtual agents are useful technologies for personalizing customer interactions.

Note: This is the second post in a three-part series that explores how CEOs are responding to some of the key challenges raised in the PwC Global CEO Survey. Imagine, for one awful moment, that someone you love has been hit by a car. Now imagine that when you dial emergency services, it isn't a human being on the other end but a digital assistant, powered by artificial intelligence (AI). In a nanosecond, the software has analyzed your call and signaled an AI-enabled ambulance. Despite rush-hour congestion, the ambulance reaches you in record time because it's able to clear a direct route using real-time and historic traffic data to control all the stoplights along the way.