The management of modern IT systems poses unique challenges, necessitating scalability, reliability, and efficiency in handling extensive data streams. Traditional methods, reliant on manual tasks and rule-based approaches, prove inefficient for the substantial data volumes and alerts generated by IT systems. Artificial Intelligence for Operating Systems (AIOps) has emerged as a solution, leveraging advanced analytics like machine learning and big data to enhance incident management. AIOps detects and predicts incidents, identifies root causes, and automates healing actions, improving quality and reducing operational costs. However, despite its potential, the AIOps domain is still in its early stages, decentralized across multiple sectors, and lacking standardized conventions. Research and industrial contributions are distributed without consistent frameworks for data management, target problems, implementation details, requirements, and capabilities. This study proposes an AIOps terminology and taxonomy, establishing a structured incident management procedure and providing guidelines for constructing an AIOps framework. The research also categorizes contributions based on criteria such as incident management tasks, application areas, data sources, and technical approaches. The goal is to provide a comprehensive review of technical and research aspects in AIOps for incident management, aiming to structure knowledge, identify gaps, and establish a foundation for future developments in the field.

Fuzzing is an automatic software testing technique where the test inputs are generated in a random manner. Based on the granularity of the runtime information that is available to the fuzzer, we can distinguish three fuzzing approaches. A blackbox fuzzer does not observe or react to any runtime information. A greybox fuzzer leverages coverage or other feedback from the program's execution to dynamically steer the fuzzer. A whitebox fuzzer has a perfect view of the execution of an input.

The thesis advances the field of software security by providing knowledge and automation support for software vulnerability assessment using data-driven approaches. Software vulnerability assessment provides important and multifaceted information to prevent and mitigate dangerous cyber-attacks in the wild. The key contributions include a systematisation of knowledge, along with a suite of novel data-driven techniques and practical recommendations for researchers and practitioners in the area. The thesis results help improve the understanding and inform the practice of assessing ever-increasing vulnerabilities in real-world software systems. This in turn enables more thorough and timely fixing prioritisation and planning of these critical security issues.