The one glaring gap in the Commonwealth government's AI strategy and action plan is a process to develop a coordinated governance framework around the development, use and procurement of AI services within commonwealth government agencies. This is where the NSW Government has taken a clear lead, setting out a mandatory customer service circular which all NSW Government agencies need to adhere to. There is practical guidance on adhering to principles, assessing risk, managing data, sourcing AI solutions, meeting legal obligations and more.

Access to healthcare remains a pressing concern globally, especially among minority communities. The inherent societal bias has been a significant concern across the healthcare spectrum, especially in the wake of growing economic and social disparity. With the increasing adoption of AI technologies in different areas, there has been rising hope that its adoption in healthcare will help improve on existing medical technology, personalised medicine and provide reprieve and equity of access to the underserved and socially disadvantaged communities. However, the adoption of AI in healthcare must overcome critical challenges to ensure that AI technologies do not amplify the existing biases, which would render such a promoter of healthcare access inequality.

Artificial Intelligence is only as good as the data it receives. Hindsight is 20/20, but the past is nothing unless a building block onto which we learn and grow. The team responsible for creating and implementing this particular AI system should have been more analytical regarding the information being uploaded into the system. Even a quick scan of the resumes would have indicated that the vast majority of them were submitted by male candidates. Perhaps engaging an expert in Diversity & Inclusion, alongside the technical team, would have prevented this from happening.