NICE has added Proactive Fraudster Exposure to its NICE Real-Time Authentication solution. This contact center capability employs automation, machine learning, and voice biometrics to prevent bad actors from compromising identities. "The breakthrough machine learning technology that drives the capability automatically scans hundreds of thousands of existing call recordings, identifying abnormal caller behavior associated with fraudsters," NICE explains. "The identified suspected fraudsters are then sent for further investigation, added to a watch list of fraudster voiceprints, and blocked when calls are made in the future. The entire process happens automatically, eliminating manual, expensive and time consuming manual checks."