A shop owner has described how she locks her door during opening hours and customers have to ring the bell to get in after her store was targeted by thieves last year. Paige Mengers, who runs a designer boutique in Surrey, has been speaking about the impact of shoplifting, with recorded offences remaining above pre-pandemic levels. Home Office figures show there were 42,674 shoplifting offences across Kent, Surrey and Sussex in 2025/26 compared with 28,048 cases in 2019/20. The government said overall offences in England and Wales fell 4% last year, with more suspects being charged. Mengers, who has stores in Cobham and south-west London, said she boosted security after a raid in January 2025 involving men with wire cutters.

The number of complaints made by households about water companies to the industry watchdog has risen by a record 84% in a year, driven by customer concern and confusion over rising bills. The Consumer Council for Water (CCW) said the year-on-year increase was the highest in its 20-year history and showed just how dissatisfied many people were. Water customers in England and Wales have been hit with steep price hikes in recent years. The regulator Ofwat has also allowed firms to put up bills by 36% between 2025 and 2030 . Water UK, which represents firms, said it understood that higher bills was never welcome, but the money was needed to fund vital upgrades.

Fires across England and Wales have prompted a national government alert warning people not to light anything that could spark a wildfire. The warning on Friday evening came as it was revealed 19 homes were destroyed and a further 18 damaged in a huge fire in Stourbridge, West Midlands, that spread rapidly through grass and woodland on Thursday before damaging homes. Prime Minister Andy Burnham told members of the public to take the warning seriously, adding it was triggered at the request of firefighters. West Midlands Fire Service chief fire officer Simon Tuhill said the Stourbridge blaze was one of the most significant incidents the service had ever dealt with. It was one of several fires being dealt with across England and Wales on Friday.

The public will be urged to take small but important steps to prepare for food or water shortages in the event of a cyber-attack or severe weather, the government has said as it updated Parliament on its national resilience plans. Cabinet Office Minister Darren Jones said a public awareness campaign would be launched later this year to help people prepare for emergencies. He also said the government would carry out the largest UK home defence exercise in several decades next year to ensure the UK is ready should the worst ever happen. Separately, the national risk register, external has been updated with seven new risks including the threat of a cyber-attack on water infrastructure. The threat of digital resilience failure - such as the global CrowdStrike outage which crippled more than eight million computers - has also been added to the list of the most acute risks facing the UK, which totals 95.

A large-scale wildfire in north Wales as been declared a major incident by emergency services, as firefighters tackle fires across England and Wales during the record-breaking heatwave. Residents near Conwy Mountain and the Sychnant Pass have been evacuated, while members of the public were warned to avoid the area. In Greater Manchester, fire crews are working to contain a moorland fire near a reservoir, while in Camberley, Hampshire, crews are extinguishing a large heathland fire. Wildfires burned in County Durham, Derbyshire, East Sussex, West Sussex, Devon and Somerset over the weekend, during a warning that parts of the country were facing an exceptional risk for fires. North Wales Fire and Rescue Service said in an update on Sunday afternoon that it was working in challenging conditions in order to contain the Conwy Mountain fire, with operations expected to continue for some time.

The number of planning applications for new homes in England is at its highest level for four years, new data shared with BBC Verify suggests. Applications for 335,000 homes outside London were lodged in 2025, up by 60% on 2024, according to Planning Portal, the service people use to request permission. But there are warnings that more needs to be done to meet Labour's target of building 1.5 million homes by 2029, as separate government data released on Thursday suggests there has been a decrease in house building. The Ministry of Housing, Communities and Local Government said it had overhauled the planning system and removed long-standing barriers that have held back housebuilding. The increase in planning applications for new homes in England follows controversial reforms introduced by Labour, which allow development on some lower-quality green belt land, known as grey belt .

The home secretary has announced a blueprint for reforming what she called the broken policing model in England and Wales. Shabana Mahmood confirmed the shake-up will create a new National Police Service (NPS) to fight the most complex cross-border crime and could also see the number of local forces in England and Wales cut by around two-thirds. She told the House of Commons she also intends to make better use of technology - including the largest-ever rollout of facial recognition. This government's reforms will ensure we have the right policing in the right place, Mahmood said. I set out reforms that are long overdue and define a new model for policing in this country, with local policing that protects our communities and national policing that protects us all.

About 40% of 13-to 17-year-olds in England and Wales affected by youth violence are turning to AI chatbots for mental health support. About 40% of 13-to 17-year-olds in England and Wales affected by youth violence are turning to AI chatbots for mental health support. 'I feel it's a friend': quarter of teenagers turn to AI chatbots for mental health support It was after one friend was shot and another stabbed, both fatally, that Shan asked ChatGPT for help. She had tried conventional mental health services but "chat", as she came to know her AI "friend", felt safer, less intimidating and, crucially, more available when it came to handling the trauma from the deaths of her young friends. As she started consulting the AI model, the Tottenham teenager joined about 40% of 13-to 17-year-olds in England and Wales affected by youth violence who are turning to AI chatbots for mental health support, according to research among more than 11,000 young people.

All civil servants in England and Wales will get practical training in how to use artificial intelligence to speed up their work from this autumn, the Guardian has learned. More than 400,000 civil servants will be informed of the training on Monday afternoon, which is part of a drive by the chancellor of the duchy of Lancaster, Pat McFadden, to overhaul the civil service and improve its productivity. At the same time, the size of the civil service is being reduced by tens of thousands of roles through voluntary redundancy and not replacing leavers. The government said officials would be tasked with figuring how they could use AI technology to streamline their own work wherever possible. Officials are already piloting a package of AI tools called Humphrey – named after the senior civil servant Sir Humphrey Appleby from the 1980s TV sitcom Yes, Minister.

The future is coming at Croydon fast. It might not look like Britain's cutting edge but North End, a pedestrianised high street lined with the usual mix of pawn shops, fast-food outlets and branded clothing stores, is expected to be one of two roads to host the UK's first fixed facial recognition cameras. Digital photographs of passersby will be silently taken and processed to extract the measurements of facial features, known as biometric data. They will be immediately compared by artificial intelligence to images on a watchlist. Alerts can lead to arrests.