By 2021, robots will have eliminated 6% of all jobs in the US, starting with customer service representatives and eventually truck and taxi drivers. That's just one cheery takeaway from a report released by market research company Forrester this week. These robots, or intelligent agents, represent a set of AI-powered systems that can understand human behavior and make decisions on our behalf. Current technologies in this field include virtual assistants like Alexa, Cortana, Siri and Google Now as well as chatbots and automated robotic systems. For now, they are quite simple, but over the next five years they will become much better at making decisions on our behalf in more complex scenarios, which will enable mass adoption of breakthroughs like self-driving cars.

This is not the first time Forrester has made an attention-grabbing prediction about technology leading to the disappearance of jobs. It also said that the same would happen in the business-to-business sales arena, and that current virtual assistant technology spelled the beginning of the end of those jobs as well. How should the retail industry feel about all this? Retail has been pretty progressive thus far in testing artificial intelligence and machine learning technologies in both virtual assistant form and physical robot form. While there may be some concern about what happens as these technologies are perfected and become affordable enough to be deployed throughout the retail ecosystem, the retail industry for now seems fairly enthused about the ways in which these technologies can help to better serve customers and make stores and operations more efficient.

By 2021, robots will have eliminated 6% of all jobs in the US, starting with customer service representatives and eventually truck and taxi drivers. That's just one cheery takeaway from a report released by market research company Forrester this week. These robots, or intelligent agents, represent a set of AI-powered systems that can understand human behavior and make decisions on our behalf. Current technologies in this field include virtual assistants like Alexa, Cortana, Siri and Google Now as well as chatbots and automated robotic systems. For now, they are quite simple, but over the next five years they will become much better at making decisions on our behalf in more complex scenarios, which will enable mass adoption of breakthroughs like self-driving cars.

Technology is advancing at an incredibly rapid pace. For most of us, robots and artificial intelligence systems are welcomed with open arms – something that can often make our lives easier. But the concern that they could replace human jobs has long been an issue. According to a new report from market research company Forrester, bots and AIs will have eliminated 6 percent of all US jobs by 2021. Digital assistants such as Microsoft's Cortana, Amazon's Alexa, and Apple's Siri don't yet have the human-like intelligence seen in AIs from the movies, but they are getting smarter all the time.

By 2021, robots will have eliminated 6% of all jobs in the US, starting with customer service representatives and eventually truck and taxi drivers. That's just one cheery takeaway from a report released by market research company Forrester this week. These robots, or intelligent agents, represent a set of AI-powered systems that can understand human behavior and make decisions on our behalf. Current technologies in this field include virtual assistants like Alexa, Cortana, Siri and Google Now as well as chatbots and automated robotic systems. For now, they are quite simple, but over the next five years they will become much better at making decisions on our behalf in more complex scenarios, which will enable mass adoption of breakthroughs like self-driving cars.

Within five years robots and so-called intelligent agents will eliminate many positions in customer service, trucking and taxi services, amounting to 6 percent of jobs, according to a Forrester report. "By 2021, a disruptive tidal wave will begin," said Brian Hopkins, VP at Forrester, in the report. "Solutions powered by AI/cognitive technology will displace jobs, with the biggest impact felt in transportation, logistics, customer service, and consumer services." Intelligent agents, chat bots and digital assistants include Amazon's Alexa, Apple's Siri, Alphabet's GoogleNow and Facebook's Messenger bots. They are powered by artificial intelligence and they can already understand a person's behavior, interpret their needs and even make decisions for them.