Don Norman is without a doubt one of the most influential voices within the UX and design industry and also the cognitive sciences. Don produced some of the earliest literature about human-centered design within the digital space – he also coined the term "user experience" whilst working at Apple. In part 2 of our conversation with Don, we talk about whether technology is making us dumber or smarter, living with complexity, as well as AI, agents and their role in the future of healthcare.

The chapters in this book examine the state of today's agent technology and point the way toward the exciting developments of the next millennium. Contributors include Donald A. Norman, Nicholas Negroponte, Brenda Laurel, Thomas Erickson, Ben Shneiderman, Thomas W. Malone, Pattie Maes, David C. Smith, Gene Ball, Guy A. Boy, Doug Riecken, Yoav Shoham, Tim Finin, Michael R. Genesereth, Craig A. Knoblock, Philip R. Cohen, Hector J. Levesque, and James E. White, among others. He then went on to outline that drive a field forward. Francisco's W Hotel, the conference not, to succeed when placed in front Along with the program committee, included work from researchers and of real users. He argued that we are the conference web site and online have faced increasingly challenging now living in a time where we can submissions and reviewing.