Dialogue state tracking (DST) aims at estimating the current dialogue state given all the preceding conversation. For multi-domain DST, the data sparsity problem is a major obstacle due to increased numbers of state candidates and dialogue lengths. To encode the dialogue context efficiently, we propose to utilize the previous dialogue state (predicted) and the current dialogue utterance as the input for DST. To consider relations among different domain-slots, the schema graph involving prior knowledge is exploited. In this paper, a novel context and schema fusion network is proposed to encode the dialogue context and schema graph by using internal and external attention mechanisms. Experiment results show that our approach can obtain new state-of-the-art performance of the open-vocabulary DST on both MultiWOZ 2.0 and MultiWOZ 2.1 benchmarks.

Dialog State Tracking (DST) is a core component in task-oriented dialog systems. Existing approaches for DST usually fall into two categories, i.e, the picklist-based and span-based. From one hand, the picklist-based methods perform classifications for each slot over a candidate-value list, under the condition that a pre-defined ontology is accessible. However, it is impractical in industry since it is hard to get full access to the ontology. On the other hand, the span-based methods track values for each slot through finding text spans in the dialog context. However, due to the diversity of value descriptions, it is hard to find a particular string in the dialog context. To mitigate these issues, this paper proposes a Dual Strategy for DST (DS-DST) to borrow advantages from both the picklist-based and span-based methods, by classifying over a picklist or finding values from a slot span. Empirical results show that DS-DST achieves the state-of-the-art scores in terms of joint accuracy, i.e., 51.2% on the MultiWOZ 2.1 dataset, and 53.3% when the full ontology is accessible.