Robotic process automation and artificial intelligence are changing the way digital business transformation vendors across the Americas are delivering services to their enterprise clients, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. The ISG Provider Lens Digital Business Transformation Report for Pan America finds enterprise clients looking for digital business transformation providers to help them automate IT functions. Many vendors are providing a high degree of automation while also delivering specialized services, including efficiency prioritization, dynamic response and provisioning, and security, based on a customer's needs, the report said. Many digital business transformation providers are developing intellectual property, including tools and as-a-service offerings, using analytics, automation, AI and cognitive computing, the report adds. These new services are disrupting providers that previously relied on offering low prices for labor-intensive services to remain competitive.