Neural Information Processing Systems http://nips.cc/

To ask the adequate question, deep learning and reinforcement learning have been recently applied.

This paper describes our system submitted to Dialogue Robot Competition 2022. Our proposed system is a combined model of rule-based and generation-based dialog systems. The system utilizes HyperCLOVA, a Japanese foundation model, not only to generate responses but also summarization, search information, etc. We also used our original speech recognition system, which was fine-tuned for this dialog task. As a result, our system ranked second in the preliminary round and moved on to the finals.

Neural end-to-end goal-oriented dialog systems showed promise to reduce the workload of human agents for customer service, as well as reduce wait time for users. However, their inability to handle new user behavior at deployment has limited their usage in real world. In this work, we propose an end-to-end trainable method for neural goal-oriented dialog systems which handles new user behaviors at deployment by transferring the dialog to a human agent intelligently. The proposed method has three goals: 1) maximize user's task success by transferring to human agents, 2) minimize the load on the human agents by transferring to them only when it is essential and 3) learn online from the human agent's responses to reduce human agents load further. We evaluate our proposed method on a modified-bAbI dialog task that simulates the scenario of new user behaviors occurring at test time. Experimental results show that our proposed method is effective in achieving the desired goals.

Goal-oriented dialog has been given attention due to its numerous applications in artificial intelligence. Goal-oriented dialogue tasks occur when a questioner asks an action-oriented question and an answerer responds with the intent of letting the questioner know a correct action to take. To ask the adequate question, deep learning and reinforcement learning have been recently applied. However, these approaches struggle to find a competent recurrent neural questioner, owing to the complexity of learning a series of sentences. Motivated by theory of mind, we propose "Answerer in Questioner's Mind" (AQM), a novel information theoretic algorithm for goal-oriented dialog. With AQM, a questioner asks and infers based on an approximated probabilistic model of the answerer. The questioner figures out the answerer’s intention via selecting a plausible question by explicitly calculating the information gain of the candidate intentions and possible answers to each question. We test our framework on two goal-oriented visual dialog tasks: "MNIST Counting Dialog" and "GuessWhat?!". In our experiments, AQM outperforms comparative algorithms by a large margin.

Goal-oriented dialog has been given attention due to its numerous applications in artificial intelligence. Goal-oriented dialogue tasks occur when a questioner asks an action-oriented question and an answerer responds with the intent of letting the questioner know a correct action to take. To ask the adequate question, deep learning and reinforcement learning have been recently applied. However, these approaches struggle to find a competent recurrent neural questioner, owing to the complexity of learning a series of sentences. Motivated by theory of mind, we propose "Answerer in Questioner's Mind" (AQM), a novel algorithm for goal-oriented dialog. With AQM, a questioner asks and infers based on an approximated probabilistic model of the answerer. The questioner figures out the answerer's intention via selecting a plausible question by explicitly calculating the information gain of the candidate intentions and possible answers to each question. We test our framework on two goal-oriented visual dialog tasks: "MNIST Counting Dialog" and "GuessWhat?!." In our experiments, AQM outperforms comparative algorithms by a large margin.

In a dialog, there can be multiple valid next utterances at any point. The present end-to-end neural methods for dialog do not take this into account. They learn with the assumption that at any time there is only one correct next utterance. In this work, we focus on this problem in the goal-oriented dialog setting where there are different paths to reach a goal. We propose a new method, that uses a combination of supervised learning and reinforcement learning approaches to address this issue. We also propose a new and more effective testbed, permuted-bAbI dialog tasks, by introducing multiple valid next utterances to the original-bAbI dialog tasks, which allows evaluation of goal-oriented dialog systems in a more realistic setting. We show that there is a significant drop in performance of existing end-to-end neural methods from 81.5% per-dialog accuracy on original-bAbI dialog tasks to 30.3% on permuted-bAbI dialog tasks. We also show that our proposed method improves the performance and achieves 47.3% per-dialog accuracy on permuted-bAbI dialog tasks.

End-to-end dialog systems have become very popular because they hold the promise of learning directly from human to human dialog interaction. Retrieval and Generative methods have been explored in this area with mixed results. A key element that is missing so far, is the incorporation of a-priori knowledge about the task at hand. This knowledge may exist in the form of structured or unstructured information. As a first step towards this direction, we present a novel approach, Knowledge based end-to-end memory networks (KB-memN2N), which allows special handling of named entities for goal-oriented dialog tasks. We present results on two datasets, DSTC6 challenge dataset and dialog bAbI tasks.