Dialogue summarization aims to provide a concise and coherent summary of conversations between multiple speakers. While recent advancements in language models have enhanced this process, summarizing dialogues accurately and faithfully remains challenging due to the need to understand speaker interactions and capture relevant information. Indeed, abstractive models used for dialog summarization may generate summaries that contain inconsistencies. We suggest using the semantic information proposed for performing Spoken Language Understanding (SLU) in human-machine dialogue systems for goal-oriented human-human dialogues to obtain a more semantically faithful summary regarding the task. This study introduces three key contributions: First, we propose an exploration of how incorporating task-related information can enhance the summarization process, leading to more semantically accurate summaries. Then, we introduce a new evaluation criterion based on task semantics. Finally, we propose a new dataset version with increased annotated data standardized for research on task-oriented dialogue summarization. The study evaluates these methods using the DECODA corpus, a collection of French spoken dialogues from a call center. Results show that integrating models with task-related information improves summary accuracy, even with varying word error rates.

Dialog summarization has become increasingly important in managing and comprehending large-scale conversations across various domains. This task presents unique challenges in capturing the key points, context, and nuances of multi-turn long conversations for summarization. It is worth noting that the summarization techniques may vary based on specific requirements such as in a shopping-chatbot scenario, the dialog summary helps to learn user preferences, whereas in the case of a customer call center, the summary may involve the problem attributes that a user specified, and the final resolution provided. This work emphasizes the significance of creating coherent and contextually rich summaries for effective communication in various applications. We explore current state-of-the-art approaches for long dialog summarization in different domains and benchmark metrics based evaluations show that one single model does not perform well across various areas for distinct summarization tasks.

Generating high-quality summaries for chat dialogs often requires large labeled datasets. We propose a method to efficiently use unlabeled data for extractive summarization of customer-agent dialogs. In our method, we frame summarization as a question-answering problem and use state-of-the-art large language models (LLMs) to generate pseudo-labels for a dialog. We then use these pseudo-labels to fine-tune a chat summarization model, effectively transferring knowledge from the large LLM into a smaller specialized model. We demonstrate our method on the \tweetsumm dataset, and show that using 10% of the original labelled data set we can achieve 65.9/57.0/61.0 ROUGE-1/-2/-L, whereas the current state-of-the-art trained on the entire training data set obtains 65.16/55.81/64.37 ROUGE-1/-2/-L. In other words, in the worst case (i.e., ROUGE-L) we still effectively retain 94.7% of the performance while using only 10% of the data.