Conversational systems have a Natural Language Understanding (NLU) module. In this module, there is a task known as an intent classification that aims at identifying what a user is attempting to achieve from an utterance. Previous works use only the current utterance to predict the intent of a given query and they do not consider the role of the context (one or a few previous utterances) in the dialog flow for this task. In this work, we propose several approaches to investigate the role of contextual information for the intent classification task. Each approach is used to carry out a concatenation between the dialogue history and the current utterance. Our intent classification method is based on a convolutional neural network that obtains effective vector representations from BERT to perform accurate intent classification using an approach window-based. Our experiments were carried out on a real-world Brazilian Portuguese corpus with dialog flows provided by Wavy global company. Our results achieved substantial improvements over the baseline, isolated utterances (without context), in three approaches using the user's utterance and system's response from previous messages as dialogue context.

LLM-driven dialog systems are used in a diverse set of applications, ranging from healthcare to customer service. However, given their generalization capability, it is difficult to ensure that these chatbots stay within the boundaries of the specialized domains, potentially resulting in inaccurate information and irrelevant responses. This paper introduces an unsupervised approach for automatically inducing domain-specific dialog flows that can be used to constrain LLM-based chatbots. We introduce two variants of dialog flow based on the availability of in-domain conversation instances. Through human and automatic evaluation over various dialog domains, we demonstrate that our high-quality data-guided dialog flows achieve better domain coverage, thereby overcoming the need for extensive manual crafting of such flows.

Personality Recognition in Conversation (PRC) aims to identify the personality traits of speakers through textual dialogue content. It is essential for providing personalized services in various applications of Human-Computer Interaction (HCI), such as AI-based mental therapy and companion robots for the elderly. Most recent studies analyze the dialog content for personality classification yet overlook two major concerns that hinder their performance. First, crucial implicit factors contained in conversation, such as emotions that reflect the speakers' personalities are ignored. Second, only focusing on the input dialog content disregards the semantic understanding of personality itself, which reduces the interpretability of the results. In this paper, we propose Affective Natural Language Inference (Affective-NLI) for accurate and interpretable PRC. To utilize affectivity within dialog content for accurate personality recognition, we fine-tuned a pre-trained language model specifically for emotion recognition in conversations, facilitating real-time affective annotations for utterances. For interpretability of recognition results, we formulate personality recognition as an NLI problem by determining whether the textual description of personality labels is entailed by the dialog content. Extensive experiments on two daily conversation datasets suggest that Affective-NLI significantly outperforms (by 6%-7%) state-of-the-art approaches. Additionally, our Flow experiment demonstrates that Affective-NLI can accurately recognize the speaker's personality in the early stages of conversations by surpassing state-of-the-art methods with 22%-34%.

Existing multimodal task-oriented dialog data fails to demonstrate the diverse expressions of user subjective preferences and recommendation acts in the real-life shopping scenario. This paper introduces a new dataset SURE (Multimodal Recommendation Dialog with SUbjective PREference), which contains 12K shopping dialogs in complex store scenes. The data is built in two phases with human annotations to ensure quality and diversity. SURE is well-annotated with subjective preferences and recommendation acts proposed by sales experts. A comprehensive analysis is given to reveal the distinguishing features of SURE. Three benchmark tasks are then proposed on the data to evaluate the capability of multimodal recommendation agents. Based on the SURE, we propose a baseline model, powered by a state-of-the-art multimodal model, for these tasks.

This paper introduces Doc2Bot, a novel dataset for building machines that help users seek information via conversations. This is of particular interest for companies and organizations that own a large number of manuals or instruction books. Despite its potential, the nature of our task poses several challenges: (1) documents contain various structures that hinder the ability of machines to comprehend, and (2) user information needs are often underspecified. Compared to prior datasets that either focus on a single structural type or overlook the role of questioning to uncover user needs, the Doc2Bot dataset is developed to target such challenges systematically. Our dataset contains over 100,000 turns based on Chinese documents from five domains, larger than any prior document-grounded dialog dataset for information seeking. We propose three tasks in Doc2Bot: (1) dialog state tracking to track user intentions, (2) dialog policy learning to plan system actions and contents, and (3) response generation which generates responses based on the outputs of the dialog policy. Baseline methods based on the latest deep learning models are presented, indicating that our proposed tasks are challenging and worthy of further research.

Recent years have seen an increasing trend in the volume of personal media captured by users, thanks to the advent of smartphones and smart glasses, resulting in large media collections. Despite conversation being an intuitive human-computer interface, current efforts focus mostly on single-shot natural language based media retrieval to aid users query their media and re-live their memories. This severely limits the search functionality as users can neither ask follow-up queries nor obtain information without first formulating a single-turn query. In this work, we propose dialogs for connected memories as a powerful tool to empower users to search their media collection through a multi-turn, interactive conversation. Towards this, we collect a new task-oriented dialog dataset COMET, which contains $11.5k$ user<->assistant dialogs (totaling $103k$ utterances), grounded in simulated personal memory graphs. We employ a resource-efficient, two-phase data collection pipeline that uses: (1) a novel multimodal dialog simulator that generates synthetic dialog flows grounded in memory graphs, and, (2) manual paraphrasing to obtain natural language utterances. We analyze COMET, formulate four main tasks to benchmark meaningful progress, and adopt state-of-the-art language models as strong baselines, in order to highlight the multimodal challenges captured by our dataset.

People capture photos and videos to relive and share memories of personal significance. Recently, media montages (stories) have become a popular mode of sharing these memories due to their intuitive and powerful storytelling capabilities. However, creating such montages usually involves a lot of manual searches, clicks, and selections that are time-consuming and cumbersome, adversely affecting user experiences. To alleviate this, we propose task-oriented dialogs for montage creation as a novel interactive tool to seamlessly search, compile, and edit montages from a media collection. To the best of our knowledge, our work is the first to leverage multi-turn conversations for such a challenging application, extending the previous literature studying simple media retrieval tasks. We collect a new dataset C3 (Conversational Content Creation), comprising 10k dialogs conditioned on media montages simulated from a large media collection. We take a simulate-and-paraphrase approach to collect these dialogs to be both cost and time efficient, while drawing from natural language distribution. Our analysis and benchmarking of state-of-the-art language models showcase the multimodal challenges present in the dataset. Lastly, we present a real-world mobile demo application that shows the feasibility of the proposed work in real-world applications. Our code and data will be made publicly available.

In this paper we explore the use of symbolic knowledge and machine teaching to reduce human data labeling efforts in building neural task bots. We propose SYNERGY, a hybrid learning framework where a task bot is developed in two steps: (i) Symbolic knowledge to neural networks: Large amounts of simulated dialog sessions are generated based on task-specific symbolic knowledge which is represented as a task schema consisting of dialog flows and task-oriented databases. Then a pre-trained neural dialog model, SOLOIST, is fine-tuned on the simulated dialogs to build a bot for the task. (ii) Neural learning: The fine-tuned neural dialog model is continually refined with a handful of real task-specific dialogs via machine teaching, where training samples are generated by human teachers interacting with the task bot. We validate SYNERGY on four dialog tasks. Experimental results show that SYNERGY maps task-specific knowledge into neural dialog models achieving greater diversity and coverage of dialog flows, and continually improves model performance with machine teaching, thus demonstrating strong synergistic effects of symbolic knowledge and machine teaching.

We present a new corpus for the Situated and Interactive Multimodal Conversations, SIMMC 2.0, aimed at building a successful multimodal assistant agent. Specifically, the dataset features 11K task-oriented dialogs (117K utterances) between a user and a virtual assistant on the shopping domain (fashion and furniture), grounded in situated and photo-realistic VR scenes. The dialogs are collected using a two-phase pipeline, which first generates simulated dialog flows via a novel multimodal dialog simulator we propose, followed by manual paraphrasing of the generated utterances. In this paper, we provide an in-depth analysis of the collected dataset, and describe in detail the four main benchmark tasks we propose for SIMMC 2.0. The preliminary analysis with a baseline model highlights the new challenges that the SIMMC 2.0 dataset brings, suggesting new directions for future research. Our dataset and code will be made publicly available.

Gunrock 2.0 is built on top of Gunrock with an emphasis on user adaptation. Gunrock 2.0 combines various neural natural language understanding modules, including named entity detection, linking, and dialog act prediction, to improve user understanding. Its dialog management is a hierarchical model that handles various topics, such as movies, music, and sports. The system-level dialog manager can handle question detection, acknowledgment, error handling, and additional functions, making downstream modules much easier to design and implement. The dialog manager also adapts its topic selection to accommodate different users' profile information, such as inferred gender and personality. The generation model is a mix of templates and neural generation models. Gunrock 2.0 is able to achieve an average rating of 3.73 at its latest build from May 29th to June 4th.