Language and conversation are some of the most fundamental technologies that still exist today. These technologies have been evolving over thousands of years. Yet when it comes to designing a conversation we struggle to understand just how complicated conversation really is. How do we understand language? How do we form words? How do we hold conversations?

At this point in history, algorithms and Big Tech are operating as the governing bodies of our world. As designers we have been put into a position to represent the people using our systems the same way government officials represent their constituents. It is time we take this role more seriously. This is why last year I left my job at R/GA where I was working as an Experience Design consultant for Google. My decision to leave wasn't an easy one, but it was one that I felt I needed to make.