In its bid to help enterprise deliver a more transformative and differentiated customer experience, CSG has announced the availability of its Conversational Artificial Intelligence (AI) solution, a disruptive technology that improves overall CX by enabling companies to rapidly develop, deploy and analyze conversational use cases across a variety of communications channels. Today's digital world has created a paradigm shift where customers are demanding instant gratification. A primary differentiator for companies will be their ability to deploy conversational platforms that span voice and digital channels to create proactive efficiencies surrounding customer intent. In fact, a recent Capgemini report noted 74 percent of organizations consider conversational assistants as a key enabler of the company's business and customer engagement strategy. In response to this market dynamic, CSG has developed a strategic partnership with Artificial Solutions, a leader in advanced intent-based AI, to deliver Conversational AI.