American Airlines (Fort Worth, Tex.) has utilized speech-recognition technology to enhance its automated flight information system, AI Magazine Volume 20 Number 1 (1999) ( AAAI) consortium representing 60 percent of all newspapers circulated in the United Kingdom, has developed an intelligent agent-based classified advertising web site. The ADHunter system collects and indexes as many as 1 million automobile, help wanted, and property classified ads. Heritage Mutual Insurance (Sheboygan, Wis.) is using intelligent software to improve its underwriting process. The company's rule-based paperless personal lines processing application automates the procedure for evaluating and issuing a variety of insurance products. David Blanchard is the editor of Intelligent Systems Report (Cuyahoga Falls, Ohio; www.isreport.com),

Microelectronics supplier TRW (Redondo Beach, CA) is using virtual reality (VR) to decontaminate nuclear facilities. Clothing manufacturer Wrangler (Greensboro, NC) has developed a neural network system to improve production planning and forecasting. The system generates forecasts based on consumer-demand data, rather than retail buyers' orders, to drive production planning. Unisys Corp. (Blue Bell, PA), an information-management company, is using an intelligent agent-based system to provide self-service humanresource applications to its 36,000 employees worldwide. The intelligent agents allow employees secure and controlled access to their records through the World Wide Web.

The US Army Research Lab and the Knowledge Engineering Group of the US Army Ordnance Center and School (Aberdeen Proving Grounds, Md.) have developed a visual expert system for diagnostics of the Ml tank's turbine engine. TED (Turbine Engine Diagnostics) is currently delivered on a color laptop PC one support level behind the front lines. Pictures of the engine and graphical representations of the diagnostic process prompt novice and experienced Army mechanics for input or action as they are guided by TED through the correct maintenance procedures. The UKbased Tyne and Wear Development Corp. is developing a virtual reality model of the city of Newcastle upon Tyne as part of that city's redevelopment project. A visualization of the East Quayside area, including landscaping, the road network, buildings, and the Tyne Bridge landmark, is being created as a virtual world.

Foremost Manufacturing Inc. (Union, NJ), a manufacturer of reflectors for lighting fixtures, has adopted a fuzzy logic-based application to produce quotations for customers in less time. The company is using a fuzzy system to produce bids in about 1.5 minutes, compared to an industry average of two weeks. Carnegie Group Inc. (Pittsburgh, PA) has developed a hybrid neural network/expert system for diagnostic situations where signal data and symbolic data must be combined to perform a definitive diagnosis and repair procedure. This technology was developed with funding from the National Science Foundation. Working with experts from Armco Steel (Middletown, OH), Carnegie Group developed a prototype system to diagnose chatter in a coldrolling mill.

The expert system maintains a stable kiln temperature and has facilitated the standardization of control procedures. American Airlines (Fort Worth, Tex.) consortium representing 60 percent of Irvine Sensors (Costa Mesa, Calif.) has utilized speech-recognition technology all newspapers circulated in the United has received a contract from the U.S. to enhance its automated Kingdom, has developed an intelligent Army Space and Missile Defense Command flight information system, The technology will be used to classified ads. Calif.) has initiated a fingerprintbased to improve its underwriting process. Cooper Tire & Rubber (Findlay, that provides participants with access The company's rule-based paperless Ohio) has implemented a genetic to online banking services. The biometric personal lines processing application algorithm-based system to optimize software matches the fingerprint automates the procedure for evaluating its supply chain.

The National Aeronautics and Space Administration Jet Propulsion Laboratory (Pasadena, Calif.) has developed The chip, which has The National Aeronautics and Chester, N.Y.) to improve its ability to been licensed by automaker Ford Space Administration (NASA) Goddard match reported wage information. Motor (Dearborn, Mich.), is designed Space Flight Center (Greenbelt, The solution will help the agency to augment current vehicle on-board Md.) has developed the The Philippines (Quezon City, The process for outside scientists wanting RoyScot Trust, the asset finance arm Philippines) has adopted an intelligent to use NASA's space telescopes. of the Royal Bank of Scotland (Edinburgh, agent-based software system to The system is designed to capture and Scotland), has implemented an manage mission-critical tax processes maintain key scientific knowledge expert system-based solution to automate across The Philippines. The intelligent while it reduces common errors made the credit-underwriting process. The firm has set up a credit control management of the bureau's entire Johnson Controls (Milwaukee, Wis.), system, The turnkey expert installs and maintains. By integrating component has deployed a speech-recognition- frequent air travelers through U.S. math data with work-cell visualization based application for its frequent flier Immigration inspection in less than software, engineers can simulate customers.

The Swiss Bank, one of the largest A team that includes AI Ware (Cleveland, develop a new computer telephone banks based in Switzerland, has Ohio), a vendor of intelligent integration solution, based on speech reached an agreement with virtual systems for design and manufacturing recognition for the PC. Users will be reality tool developer Sense8 (Mill applications, has been awarded a $3.8 Valley, Calif.) to integrate Sense8's able to access important information million grant by the National Institute The GUI will allow users to access and of location. Gensym (Cambridge, Mass.), supplier Calif.) has been awarded a $1 million with self-improving capabilities Contact locations, Motorola plans to Communications Corp. (Mountain Lionheart Publishing Inc., 2555 deploy virtual worlds for on-site training View, Calif.), a provider of open software Cumberland Parkway, Suite 299, at plants around the world. A computer-based vision system has Engine it its Netscape servers. Topic been developed that reportedly can Mitek Systems (San Diego, Calif.), a Agents allow users and online identify faces as accurately as the manufacturer of advanced character providers to filter incoming information human eye, even to the point of seeing recognition products for intelligent against interest profiles and send past most disguises.

Hughes Missile Systems (Tucson, Lear Astronics (Santa Monica and to "enter" the surgical area, as if they Ariz.) is providing intelligent character Ontario, Calif.) is combining neural were actually there. Cross/Blue Shield (New York, N.Y.) to enhance its Autonomous Landing FuziWare (Knoxville, Tenn.), a developer expedite the processing of medical Guidance (ALG) system. Empire will install the is using a neural network-based tools for business and engineering ICRs at its Yorktown Heights and massively parallel coprocessor for solutions, has received a patent from Manhattan offices, where they will be real-time image processing in the the U.S. Department of Commerce ALG system, which enables commercial Patent and Trademark Office for its used to process about 10,000 documents and military aircraft pilots to FuziCalc product, a fuzzy spreadsheet per day. The claims in the patent cover various fuzzy number The Boston Museum of Fine Arts Researchers at Georgia Tech (Atlanta, interface elements as well as the (Boston, Mass.) has developed a virtual Ga.) have created intelligent agent entire fuzzy number processing system. TOAK navigates and surgical equipment, has implemented through multiple networks and a virtual reality application a complex 3D model derived from across diverse computer systems to for technical design presentation.

The Hong Kong-based Mass Transit Railway Corp. (MTRC) has developed the Station Management Expert e Norwegian Police Data Center help predict aircraft fires and other System (SMES). SMES is an intelligent utilized an expert system to catastrophes. The police put and risk factors from the records functions and advising the controller the intelligent application online to of the National Transportation Safety of actions to take in case of emergency. The system is installed in Ya Ma at the games while complying with Carnegie Group and Westinghouse Tei Station as a test site, and the complex national employment regulations. Electric (both in Pittsburgh, Penn.) are MTRC plans to expand its use Plans are to deploy and network working with Pittsburgh area medical throughout the subway system as it the expert system into every law centers to develop an intelligent proves to be successful. The network Martin Marietta (Bethesda, Md.) is developed a neural network application will gather and organize data on using a real-time expert system to that has improved the efficiency clinical diagnoses, treatment, clinical build the Traffic Operations Center of its direct mail marketing efforts by and research findings, and patient (TOC) component of its Intelligent 35%.

A simulated (Houston, Tex.) has selected Telepresence technology allows scientists The Consolidated Communications from the Advanced Technology Program signed a strategic alliance agreement Facility's Element Manager at the National Institute of Standards with Gensym (Cambridge, Mass.) to will allow data communications and Technology. The grant will use Gensym's G2 real-time expert system system operators to remotely configure, support Kurzweil AI's development of development tool. Chevron control and monitor the operation a spoken-language interface capable installations are using G2 to intelligently of the front-end processor, providing of controlling PC software applications monitor energy management simultaneous support for through natural language and process simulation in conjunction multiple manned space flight missions, instruction in combination with a with other systems. Logica Cambridge (Cambridge, Developers at Georgia Tech AT&T Universal Card Services England) is developing a virtual reality (Atlanta, Ga.) have designed a neural (Jacksonville, Fla.) has signed a multiyear application to improve presentation network modeling, control and diagnostic agreement with HNC (San Diego, of data for air traffic controllers. Falcon uses see the heights of different aircraft, linked to sensors and other data neural network technology to learn rather than just the altitudes displayed sources on the factory floor, the neural and identify unusual transaction pat-numerically.