Daniel Faggella: So, Lorena, I want to be able to dive into these various use cases of how artificial intelligence can start to unlock the value of data in the oil and gas space, and make this really tangible. I know the first category we wanted to talk about was really around the value of subsurface data, that there's a lot of subsurface data, obviously in the oil and oil and gas domain. Lorena Pelegrín: And we see that AI or our ML can help these teams find the data and process the data much, much faster. Yeah, and I imagine a good deal of this has to do with, tell me if I'm wrong here, Lorena, but having an understanding of your company from working with you guys for a little while, I would imagine that the digitization of these myriad, somewhat chunky paper forms is one part of the process here, using some kind of optical character recognition stuff and working with historical records and maybe congealing and digitizing that. Daniel Faggella: But you let me know, Lorena, where does M&A, where does this data come in, in terms of the real value for potential M&A? Daniel Faggella: So Drone Deploy, for example, was on talking about what they do in the energy space with drones and video data to look at and inspect assets.

So maybe you can make it more tangible. But that's the understanding I have. Where do you really see digital twins driving value in terms of day-to-day decisions for executives who really need to steer the company?

Call volumes into banks have gone up 10x during the pandemic. Wait times have been hours at the peak of the crisis. Chatbots and other forms of conversational AI have been deployed to help. Tearsheet's Sara Toth Stub recently wrote a story about where chatbots are useful and where they aren't. After a lot of hype, they are providing some real value but it will be years before the technology approaches human customer service reps. Sara Toth Stub is my guest today for a deep dive podcast to discuss what's happening inside the customer service queue in leading banks and financial institutions.