cx company
CX Files: Simon Foot - CX Company - Chatbots and Conversational AI
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today.
Mark Hillary
The CX Company has been designing chatbots and conversational AI systems for 15 years. Their software engages over 4 million customers every day. Simon Foot is the UK and Ireland Director of The CX Company and he talked to me about the opportunities for chatbots and why there are so many disap...