Visionaries in the field of artificial intelligence in customer service see radical changes on the horizon, with a tipping point lying just a few years in the future. And if the prognostications of these experts--Zendesk partners Rick Nucci of Guru, Mike Murchison of Ada, and Mikhail Naumov of DigitalGenius--come to pass, AI will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe. "Customers are going to expect more communication channels, more availability, more languages--faster, better service," says Naumov, author of AI Is My Friend. "Companies are looking for ways to adopt technology to keep up with that level of increasing customer expectations." And, as Naumov, Murchison, and Nucci see it, this is just the beginning.