Artificial Intelligence is not a vision of the future. It has become an indispensable prerequisite for a modern and value-added customer management. We have responded already in the past to the new requirements that companies are facing in the course of digitalization – through transitioning from Customer Relationship Management to Customer Journey Management Consulting. Our success proves us right: today, we are one of the market-leading consulting firms in the field of customer management in Central Europe. With the acquisition of Insight Dimensions GmbH (to press release), a German company located in Böblingen we take the next logical step towards the future by linking Artificial Intelligence and Customer Journey Management. We are delighted about the addition of this successful company and wish our new colleagues a heartfelt welcome.