The Latin root for "hospital" is from Old French "hoste," which means "host" or "guest." Synonyms for host are multitude, abundance and wealth. That's not what we think of when we imagine a hospital today. Too often we take what is presented without asking why. For example, why can't a hospital be more like a luxury hotel than a hospital?

Customer experience is often the deciding factor when it comes to banking. Today's customers want personalized interactions, simplified banking and access to their accounts through technology. Banks that can innovate and meet customers' needs have a huge competitive advantage. Here are 10 examples of innovative banking customer experiences. Bank of America recently launched its AI-powered chatbot, Erica, and saw more than 1 million users in the first three months.