Public health organizations, healthcare providers, hospitals and others on the frontline of COVID-19 response have had to act quickly to support the sudden spike in inquiries from patients and constituents looking to get answers to a common set of requests such as up-to-date outbreak information, assess symptoms and risk factors for people worried about infection, and suggest a next course of action. Many of these organizations have expressed concerns with being able to support the volumes of inquiries, and consequently have been using the Microsoft Healthcare Bot to help provide critical information to their patients. Microsoft's Healthcare Bot is a scalable Azure-based SaaS solution that empowers Microsoft customers and partners to build and deploy compliant, AI-powered health agents, allowing them to offer their users intelligent, personalized access to health-related information and interactions through a natural conversation experience. It is one solution that uses AI to help the CDC and other frontline organizations to provide help to those who need it. The Healthcare Bot can easily be customized to suit an organizations scenarios and protocols.