Chatbot trends 2022: This year, we reported AI trends in the Middle East, North Africa, and Southeast Asia. We were all in for them, so we decided to peer into our looking glass once more and give it another try. In summary, the year 2021 was a good one for conversational automation. AI became a useful tool for many internet enterprises once the pandemic shifted everyone to the Internet's side. Today's chatbots are significantly more intelligent than those of a year ago.

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The most remarkable transformation the digital revolution brought upon us is the need to collaborate. We saw hints of this back in 2006 with the release of Google Docs, which allowed users to write and collaborate in real-time. As years passed and network speeds became faster, Cloud collaboration is now at an all-time high. It's incredible what we can achieve when working together, learning together, and building together. COVID-19 has been a catalyst for accelerated digital transformation.

Omnichannel customer engagement solutions company eGain has added some great new features to its solution allowing third-party bots to better integrate into your contact center solution. At the same time, those who want a turnkey solution for conversational automation can activate eGain's Virtual Assistant. Conversation control can be handed off seamlessly across multiple bots and human agents while delivering a smart experience to consumers. "Consumers love messaging, but businesses continue to struggle with channel silos and point tools," said Ashu Roy, eGain CEO. "With eGain Messaging Hub, businesses can rise above the nitty-gritty to quickly deliver personalized, automated, messaging-based customer experiences across the enterprise."