Today's organizations are moving toward truly digital workplaces. As companies deploy digital transformation (DX) strategies, cognitive technologies continue to change the skills their workforce needs. New solutions will augment or supplant existing technologies, and as the business becomes more efficient, innovation inevitably will impact employees. Companies deploying a DX strategy need their employees to bring different strengths to their jobs. As businesses undergo DX, it's important to look at how technology will change what they need from employees.

Best known for its IT solutions for the digital enterprise, BMC has expanded its partnership with IBM, building on a cognitive collaboration introduced in 2017, where AI technologies from IBM Watson were seamlessly integrated into BMC Helix, BMC's cognitive service management solution. The BMC Helix solution is expanding with the addition of an insight engine from IBM and additional clouds of choice, including the IBM Cloud. "The most powerful outcome of BMC Helix is choice," said Nayaki Nayyar, president of Digital Service Management at BMC. "With BMC Helix, you gain the ability to choose the cloud that you want, and by combining the power of IBM Watson, deliver cognitive service experiences of the future," he commented. With the addition of an insight engine from IBM, BMC is extending and enriching the cognitive capabilities of its solution. By offering BMC Helix on the IBM Cloud platform, enterprises can run the product on their cloud of their choice – including IBM Cloud, Azure, AWS, and BMC Cloud – significantly improving operational efficiencies to deliver speed, scale, and cost savings.