cisco and ai pave
The Future of Contact Center: Cisco and AI Pave the Way
When I think of the contact centers I visited in the 1990s, I remember walking into an open area where the agents worked. I noticed all the brightly colored sticky notes that dotted their workspaces. At the time, I thought it looked like chaos. But, in reality, that is how contact centers managed information and tasks. They used manual processes that were linear and analog.