chief chatbot complaint
Infographic: What are customers' chief chatbot complaints?
Chatbot adoption continues to rise, but new research reveals that as they become a more familiar interaction point for consumers there are a number of common complaints that are surfacing. Research conducted by Chatbots.org in conjunction with eGain, interiewed 3,000 consumers across the UK and US who had used a chatbot for customer service in the prior 12 months, asking them to rate them for customer service, and to state what in particular about chatbots annoyed them.