CallTrackingMetrics, a global conversation analytics company, announced the launch of its newest feature, AskAI. Powered by Open AI's ChatGPT, the conversation intelligence tool is designed to unlock endless creative approaches to extracting value from customer conversations. According to a report by Salesforce, 78% of customers expect companies to personalize communications and interactions based on their preferences and behaviors. As customer expectations evolve, businesses must find new and innovative ways to keep pace. The introduction of AskAI allows companies to listen to their customers at scale, identify key insights like common pain points and qualified leads, and ultimately deliver better experiences that drive business success.