Goto

Collaborating Authors

 call center embrace ai


Call centers embrace AI for automation, emotion analysis

#artificialintelligence

Sorry to do this, but...close your eyes and think about being stuck on hold: the repetitive music, the periodic sales pitches, the reminders to visit the company's website. But that's not all: VC money is eyeing AI for sales reps, too. "Sales intelligence" tools use AI to listen to salespeoples' conversations with customers, then compile insights that can help drive future revenue. Two of the hottest companies in this space are Chorus.ai Some conversations are just too complex for it to boil down into a set of ones and zeros.