Omnichannel customer engagement solutions company eGain has added some great new features to its solution allowing third-party bots to better integrate into your contact center solution. At the same time, those who want a turnkey solution for conversational automation can activate eGain's Virtual Assistant. Conversation control can be handed off seamlessly across multiple bots and human agents while delivering a smart experience to consumers. "Consumers love messaging, but businesses continue to struggle with channel silos and point tools," said Ashu Roy, eGain CEO. "With eGain Messaging Hub, businesses can rise above the nitty-gritty to quickly deliver personalized, automated, messaging-based customer experiences across the enterprise."