bpo sector
Beware of artificial intelligence, Wheatley warns BPO sector
Investors and workers in the ever -expanding local business process outsourcing (BPO) sector are being warned about the dangers of the evolving development of artificial intelligence (AI) within the scientific community and the effects it can have on the industry. According to Science, Energy and Technology Minister Dr Andrew Wheatley who was speaking at last week's inaugural Symposium and Exposition in Montego Bay, St James, the direction of the continued innovation within the technological sector towards AI will have profound effects on the BPO sector. "Some persons may interpret it as being troubling developments, but I want for us to look at it more from the perspective that it provides an opportunity for us to be more innovative," said Wheatley. "These developments, I am sure, will have profound effects on our way of life, on our way of doing business, on our way of interacting with each other. It will also have profound effects on the BPO sector. In fact, it has already started."